LOS ANGELES UNIFIED SCHOOL DISTRICT                                                    CLASS DESCRIPTION

PERSONNEL COMMISSION                                                                               Miscellaneous

Class Codes

IT INTERN, PROGRAMMING3871

IT INTERN, COMPUTER SUPPORT3872

DEFINITION

Performs entry-level technical duties in the field of information technology under immediate supervision, on a part-time basis while pursuing studies toward a degree; undergoes training and assists staff primarily in one of the following areas: computer support or programming.

TYPICAL DUTIES

Learns and applies policies, procedures, rules and regulations of the organizational unit and professional specialty to which assigned and based on the individual’s experience and/or education, assists staff by participating primarily in one of the following areas.

Computer Support

            ∙   Configure and install computers and printers

            ∙   Answer simple computer-related questions posed by school and/or office personnel

            ∙   Troubleshoot basic computer and printer problems

            ∙   Resolve basic software problems

            ∙   Route more difficult problems to technical staff

            ∙   Provide basic desktop support services and troubleshoot simple data communications problems for PC/LAN/WAN customer divisions

            ∙   May recommend appropriate hardware and software, assist in their acquisition

Programming

            ∙   Assist with web development

            ∙   Design and maintain web pages

            ∙   Assist with applications support

            ∙   Assist with developing and testing documentation and software procedures

            ∙   Develop interactive forms and database-driven scripts

            ∙   Support database programming, analysis and design

            ∙   Work with spreadsheets, database functions and report generation

Performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS AMONG RELATED CLASSES

An IT Intern works part-time while pursuing a degree and performs a variety of duties of varying scope and difficulty to assist District staff on particular projects, receiving practical training and experience in information technology classifications. The work experience obtained by the Interns is intended to help provide a pool of qualified candidates for entry into any number of classifications in technical specialties within the District.

A Microcomputer Support Assistant works at a local site and installs and maintains personal computer systems, replaces malfunctioning components, and refers major hardware or software problems to service personnel.

SUPERVISION

Supervision is received from various administrators, directors, supervisors, and higher-level technical personnel. No supervision is exercised.

CLASS QUALIFICATIONS

       Knowledge of:

Personal computers (IBM) and Apple computers, peripheral equipment, software and hardware

operation and usage including Windows NT, Windows 95 and MS Office Suite

            Personal computer terminology

            Principles of software and hardware installation

Hardware mechanical functioning, basic electronics, and tools used for maintenance and simple

repairs to computer equipment

       Ability to:

Analyze and diagnose simple malfunctions of hardware and software

            Learn the characteristics of new types and models of computers and peripheral equipment

            Maintain effective working relationships with District personnel and service providers

            Carry out written and oral directions

            Be professional and dependable

            Plan, organize, and schedule work to meet deadlines

            Communicate effectively in spoken and written English

            Operate a personal computer and peripheral equipment

            Perform a variety of tasks at the same time

Special Physical Requirement:

Safely lift and transport computer equipment weighing up to 50 pounds as needed

ENTRANCE QUALIFICATIONS

Current enrollment of 12 semester units or equivalent quarter units at a recognized college or university preferably with a major in an information technology field. Candidates must be within one year of completing the college degree requirement.

or

Current enrollment of 12 semester units or equivalent quarter units at a technical or community college preferably in an information technology field. Candidates must be within one year of completing the degree requirement.

If appointed to a position, continued employment is contingent upon continued studies. Interns will be assigned to work up to 16 hours a week during the school semester. Interns will be hired for a single semester, however, depending on the quality of their work and their interest in continuing, individual interns can serve up to two semesters and may work up to 40 hours per week during the summer months when school is not in session. Upon completion of their internship, the interns will be recruited to compete for permanent classified positions within the District.

Special:

A valid California Driver License and use of an automobile may be required for some positions.

This class description is not a complete statement of essential functions, responsibilities, or requirements. Requirements are representative of the minimum level of knowledge, skill, and/or abilities. Management retains the discretion to add or to change typical duties of the position at any time.

Title Change Only

09-07-11

MT