LOS ANGELES UNIFIED SCHOOL DISTRICT                                                    CLASS DESCRIPTION

PERSONNEL COMMISSION                                                                               Class Code 2210

Unit C

MICROCOMPUTER SUPPORT ASSISTANT

DEFINITION

Installs personal computer systems and troubleshoots hardware and software malfunctions at local

sites.

TYPICAL DUTIES

       Installs and tests computers and related devices on a local area network.

       Installs commercial over-the-counter (COTS) software.

       Inspects and diagnoses malfunctions, such as damaged disk drives, and replaces malfunctioning

parts.

       Troubleshoots hardware and commercial over-the-counter software problems.

       Assists in establishing local site guidelines for and implements software security programs in

accordance with District policies.

Coordinates solutions for student information systems and other computer equipment problems and

contacts the Information Technology Division (ITD) for support.

       Sets up remote labs by connecting desktop or laptop computers to carts.

       Creates and maintains user groups on the local network server.

       Acts as a resource in technology-related matters.

       Addresses connectivity problems to make sure computers and peripherals are properly connected to

the local area network.

       Verifies and identifies CAT 5 cable labeling.

       Reports repair and service needs to ITD and other service providers in accordance with District

policies.

       Provides assistance in personal computer and peripheral equipment operation to users.

       Assists in inventorying computers and related equipment.

       Assists in ordering computer-related supplies.

       May diagnose local server and local network communication problems.

       May develop and maintain local computer lab schedules.

       May maintain a repair log to track repairs by component, serial number, and model number.

       May support multiple sites.

       May assist school administrators with maintaining web page layouts as needed.

       Performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS AMONG RELATED CLASSES

A Microcomputer Support Assistant generally reports to a local site and installs and maintains personal computer systems, replaces malfunctioning components, and refers major hardware or software problems to service personnel.

An IT Field Services Technician works for the Information Technology Division and installs, configures, and analyzes problems of desktop and laptop computers and software, and performs maintenance, service and repairs desktop and laptop computers and related peripherals.

An Information Systems Support Assistant performs routine tasks associated with the installation of computers, such as copying programs, running check programs, verifying accuracy of inventory records, printing labels, and exchanging storage media and installing revised programs in computers at school sites.

SUPERVISION

       General supervision is received from a higher-level supervisor or an administrator. No supervision

       is exercised.

CLASS QUALIFICATIONS

       Knowledge of:

            Principles of software and hardware installation

            Hardware mechanical functioning, basic electronics, and tools used in the maintenance and simple

repair of computer equipment

            Personal computers (with Windows operating systems) and Apple computers

            Microcomputer operating systems

            Basic concepts of web page design

       Ability to:

            Analyze and diagnose simple malfunctions of hardware and software

            Learn the characteristics of new types and models of computers and peripheral equipment

            Maintain effective working relationships with District personnel and service providers

            Carry out written and oral directions

            Maintain basic web pages

       Special Physical Requirement:

            Safely lift and carry objects of varying weights

ENTRANCE QUALIFICATIONS

       Education:

Graduation from high school or evidence of equivalent educational proficiency, supplemented by two courses involving the installation and maintenance of computer systems and related equipment.

       Experience:

Six months of experience primarily involving the installation and maintenance of networked personal computers. Successful completion of a District sponsored internship in information technology may be substituted for the required experience.

       Special:

            A+ certification preferable.

            A valid California Driver License may be required for some positions.

This class description is not a complete statement of essential functions, responsibilities, or requirements. Requirements are representative of the minimum level of knowledge, skill, and/or abilities. Management retains the discretion to add or change typical duties of a position at any time.

Revised

04-29-10

JAR