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Welcome to the ITD Help Desk Support Site
Issues Related to the Recent Changes to LAUSD Microsoft Outlook Web Access
During a recent transfer to upgraded email servers, some employees experienced interruptions in email service when trying to access their accounts on the web or via mobile devices. For more information about the issues and workarounds, go here

Internet Web Filtering - Possible Certificate Issues
The District has changed the way Internet sites outside of LAUSD are filtered (or blocked), which could affect access to web sites. For more information about issues that might be encountered, visit our new page for Web Filter Issues.

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Need Assistance Changing Your Password?

SSO Train
Click the picture above to view a narrated video or download step-by-step printed instructions.
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1x1By the Internet...

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Service Desk Phone Numbers
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prob11 Click above to go to our Customer Self-Service system to open a service request on-line through the Internet. prob10
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1x1By Phone...

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Service Desk Phone Numbers
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prob11 Click above for a listing of menu selections for the support options available. prob10
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Quick Links

LAUSD Single Sign-On Self Service Console
Customer can activate their SSO/Mail account, reset a forgotten password, change their password or profile at this site.

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Customer Self-Service
Open a Service Request on-line using CSS. It is a way for you to avoid waiting on hold to open many service requests. Help us, help you. Please provide complete information in your requests...

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New Employees Start Here
If you are a new employee, come to this page to see how to get your SSO/EMAIL account activated. Other helpful hints can be found here

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School and Office Technical Representatives (TechReps)
If you are the technology coordinator or representative for your school or office, click here for more resources designed specifically for you...

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