Tech Help, Directions, and HOWTOsOnline Lessons | Macintosh | Windows | Win NT | Linux | Y2K | Networking | Technology Committee ]
NEW: The ISIS system was launched at Jefferson HS in March 2006. Classroom attendance and grades use this online computer system. You will need your LAUSD/email account. The LAUSD email system uses your existing username. Your initial password is your employee number. For ITD support for email, call 213-241-5200. Option 6 is for account questions. Option 7 is for email questions. See the new ITD Single-User guide. See also Getting started with the ePal email system. When in doubt, send all questions to ITD Hotline and they will route the request to the appropriate party. Try the E-mail form for ITD.
Frequently Asked Questions (FAQs)
|SIS and All Admin. Computers||Report repair to ITD Hotline, 213-241-5200, E-mail, or Fax. For the SIS Helpdesk, call 213-241-5200 or 213-241-4850.||Select the SIS option from the menu and
report your problem. Include the model number and the serial number,
location, and contact person.
|New ISIS System
Information Service (ISIS) will begin at Jefferson HS in
2006. "ISIS is an Early Childhood to Adult
Education student/school management system that consolidates a number
of existing student information systems. ISIS integrates all student
information in a shared, centralized and secure Web-based system of
student records for all schools and offices."
See the ISIS FAQ for more information.
more information see http://isis.lausd.net,
email questions to email@example.com. See also bulletins on the
INSIDE LAUSD Intranet. Log in as an employee.
|IBM, IBM Laptops and Gateway PCs
||PCs are covered the first 5 years. Call in repairs to Arey Jones, Inc.
800-998-9199. Email ione @ areyjones.com . Then call ITD.
|Provide type (ie, 6341-KDU) and serial number (lower front corner). Record reference number of call.|
|All Macintosh computers
||Report repair to ITD Hotline, 213-241-5200, E-mail, or Fax.||Provide serial number from bottom of iMac. Record reference number of call.|
|Tangent PCS other PCs||Report repair to ITD Hotline, 213-241-5200, E-mail, or Fax.||Select the SIS option from the menu and report your problem. Include the model number and the serial number, location, and contact person.|
|Printers||Report repair to ITD Hotline, 213-241-5200, E-mail,
Try this first: Check the cables for connection, restart the PC and
printer, remove any paper jam, make sure the correct printer is
selected. Then report problem.
||However, ITD as of 8/04 is no longer repairing items valued under $300.|
|Electronic Rollbook (ERB)||See the Jefferson Tech Help page and the ERB page.||.|
|Accelerated Reader (AR)||See the Jefferson Tech Help page and the AR page.||.|
|LAUSDnet Accounts (email), new or lost||You MUST call the ITD Hotline at 213-241-5200 option
email issues. To apply for a new
LAUSD account or to correct
an issue with an account, see the new Sign-On-User guide.
Faxed applications are no longer accepted..
Indicate that you already have an
account if you lost your account. They can help look up an old
username. The initial password is your employee number. You can
help See LAUSD
online Tech Support for
||You can also call the ITD Hotline, 213-241-5200, x7 M-F from 8am-5:30 pm. and see the new Sign-On-User guide.|
are for employees only. The Notebook is a section of the LAUSD web site
that is just for employees. It includes access to memos and bulletins,
recourses such as DSS and salary point information, health benefit
information, etc. To access the Notebook (also called Inside LAUSD and
the LAUSD Intranet) go to the LAUSD home page and select Employees.
Select Inside LAUSD and create an account with your email account if
you have not already done so. You can also go directly to http://notebook.lausd.net
|LAUSDnet Dial up Directions||See LAUSD online Tech Support. Directions are written out for both Mac and Windows PCs. Ph: 213-241-5200||You can also call the ITD Hotline, 213-241-5200, M-F from 8am-5:30 pm.|
|Buzzing sound from a wall outlet||Look for an electrical outlet with a blinking red light. Tighten the center plastic screw with a paper clip or screw driver.||.|
|Computer will not shut down||Tangent and MMax PCs: Press small reset
IBM PCs: Press and hold start button for at least 10 seconds.
iMacs: Hold power button for at least 10 seconds.
|Use the info listed above if this does not
you need to report a hardware problem.
|Replace mice, keyboards, printer cartridges, etc.||Departments and programs order their own supplies. See the online Dept. Chair Resources.||Talk to you Department Chair and Dept.
tech reps to
make sure supplies are ordered early in the year.
|Discard old PCs and monitors||Record manufacturer, model, sn, and LAUSD Red Tag is available.||Send to the Plant Manger's office with documentation.|
|Repair TVs and VCRs||Report repair to ITD Hotline, 213-241-5200, E-mail, or Fax.||All district purchased TVs and VCRs are
covered by ITD. However, ITD as of 8/04 is
no longer repairing items
valued under $300.
Brad (or any
available rep) at Wards Furniture,
|Supply model and serial number.|
|DreamWriter word processors
longer supported or
|Change LAUSD email password|| Try the new LAUSD self-service web
. You can also reset a password if you forgot yours.
You can also log into your email account and change it. Select My Account. Follow the directions. Change your password every 4 months.
|You can change your password online. Will take effect in 24 hours|
|OpenOffice can do most of the tasks that MS Office does. See also TheOpenCD and GNU WinII for collections of open source software.||.|
|Add a link to your dept/office web
Or add a web page to the school web site.
|Can I save files to
directory on a school-wide file server?
||Yes, see Network
and Change your Jefferson File Server Password
The Jefferson H.S. Technology Committee has created many documents and handouts that are helpful for maintaining, troubleshooting, and inventorying computer equipment. Windows users should check the list of documents at the bottom of this page. The HOWTO section includes short lessons that address specific, local issues.
Forms and Documents
- Technology Inventory Form
- DOS/Windows Dos & Don't
- Mac Dos & Don'ts
- Jefferson Acceptable Use Policy (AUP)
- Buying a Computer
- Reasons for a Computer Network
- Software Catalogs
- Technology-Based Performance Standards for Educators
- Video/Computer Resources
Support and Vendor Information
| All IBM repairs,
desktops and laptops,
call Arey Jones at 800-998-9199, or email Ione @ areyjones.com. Include
all relevant information.
||Apple Computers, Thomas Chun, 866-992-7753||CDW-G,|
|Tangent Computers, Ph: 800-399-TECH (8324)||Wards Furniture, TVs and DVDs,, Brad Ward. 562-591-2314.||Tech Support Info from Banning-Carson District|
|PC Liquidators||PC Replacement Mouse Balls, or Mac Mouse Balls|
[ LAUSDnet Tech Support | Change your Jefferson Server Password | Helpdesk | ESS | Email Instructions ]
[ Online Lessons | Macintosh | Windows | Win NT | Linux | Y2K | Networking | Technology Committee ]
[ Home: Jefferson H.S. | LAUSDmail | LAUSDnet ]
Computer graphic by K. Ballash. All other graphics downloaded from Anthony's Icon Library, WWW Images: http://www.cit.gu.edu.au/images/Images.html , December, 1998.