Jefferson H.S.

Tech Help, Directions, and HOWTOs

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NEW: The ISIS system was launched at Jefferson HS in March 2006. Classroom attendance and grades use this online computer system. You will need your LAUSD/email account. The LAUSD  email system uses your existing username. Your initial password is your employee number. For ITD support for email, call 213-241-5200. Option 6 is for account questions. Option 7 is for email questions. See the new ITD Single-User guide. See also Getting started with the ePal email system. When in doubt, send all questions to ITD Hotline and they will route the request to the appropriate party. Try the E-mail form for ITD. 

Frequently Asked Questions (FAQs)

SIS and All Admin. Computers Report repair to  ITD Hotline, 213-241-5200, E-mail, or Fax. For the SIS Helpdesk, call 213-241-5200 or 213-241-4850. Select the SIS option from the menu and report your problem. Include the model number and the serial number, location, and contact person.
New ISIS System
The Integrated Student Information Service  (ISIS) will begin at Jefferson HS in March, 2006. "ISIS is an Early Childhood to Adult Education student/school management system that consolidates a number of existing student information systems. ISIS integrates all student information in a shared, centralized and secure Web-based system of student records for all schools and offices."
See the ISIS FAQ for more information.

For more information see http://isis.lausd.net, or email questions to isisquestions@lausd.net. See also bulletins on the INSIDE LAUSD Intranet. Log in as an employee.
IBM,  IBM Laptops and Gateway PCs
PCs are covered the first 5 years. Call in repairs to Arey Jones, Inc.
800-998-9199. Email ione @ areyjones.com . Then call ITD.
Provide type (ie, 6341-KDU) and serial number (lower front corner). Record reference number of call.
All Macintosh computers
Report repair to  ITD Hotline, 213-241-5200, E-mail, or Fax. Provide serial number from bottom of iMac. Record reference number of call.
Tangent PCS other PCs Report repair to  ITD Hotline, 213-241-5200, E-mail, or Fax Select the SIS option from the menu and report your problem. Include the model number and the serial number, location, and contact person.
Printers Report repair to  ITD Hotline, 213-241-5200, E-mail, or Fax. Try this first: Check the cables for connection, restart the PC and printer, remove any paper jam, make sure the correct printer is selected. Then report problem.
However, ITD as of 8/04 is no longer repairing items valued under $300.
Electronic Rollbook (ERB) See the Jefferson Tech Help page and the ERB page. .
Accelerated Reader (AR) See the Jefferson Tech Help page and the AR page .
LAUSDnet Accounts (email), new or lost You MUST call the ITD Hotline at 213-241-5200 option 7 for email issues. To apply for a new LAUSD account or to correct an issue with an account, see the new Sign-On-User guide. Faxed applications are no longer accepted.. Indicate that you already have an account if you lost your account. They can help look up an old username. The initial password is your employee number. You can help  See  LAUSD online Tech Support for more information.
You can also call the ITD Hotline, 213-241-5200, x7 M-F from 8am-5:30 pm. and see the new Sign-On-User guide.
LAUSD Notebook accounts
LAUSD notebook accounts are for employees only. The Notebook is a section of the LAUSD web site that is just for employees. It includes access to memos and bulletins, recourses such as DSS and salary point information, health benefit information, etc. To access the Notebook (also called Inside LAUSD and the LAUSD Intranet) go to the LAUSD home page and select Employees. Select Inside LAUSD and create an account with your email account if you have not already done so. You can also go directly to http://notebook.lausd.net

LAUSDnet Dial up Directions See  LAUSD online Tech Support. Directions are written out for both Mac and Windows PCs. Ph: 213-241-5200  You can also call the ITD Hotline, 213-241-5200, M-F from 8am-5:30 pm.
Buzzing sound from a wall outlet Look for an electrical outlet with a blinking red light. Tighten the center plastic screw with a paper clip or screw driver.  .
Computer will not shut down Tangent and MMax PCs: Press small reset button. 
IBM PCs: Press and hold start button for at least 10 seconds.
iMacs: Hold power button for at least 10 seconds.
Use the info listed above if this does not work and you need to report a hardware problem.
Replace mice, keyboards, printer cartridges, etc.  Departments and programs order their own supplies. See the online Dept. Chair Resources Talk to you Department Chair and Dept. tech reps to make sure supplies are ordered early in the year.
Discard old PCs and monitors Record manufacturer, model, sn, and LAUSD Red Tag is available. Send to the Plant Manger's office with documentation.
Repair TVs and VCRs Report repair to  ITD Hotline, 213-241-5200, E-mail, or Fax All district purchased TVs and VCRs are covered by ITD. However, ITD as of 8/04 is no longer repairing items valued under $300.
Repair Zenith wall-mounted TVs and VCRs.
Call Brad (or any available rep) at Wards Furniture,
Ph: 562-591-2314.

Supply model and serial number.
DreamWriter word processors
No longer supported or under warranty.
.
Change LAUSD email password  Try the new LAUSD self-service web site,  https://idmlogin.lausd.net . You can also reset a password if you forgot yours.
You can also log into your email account and change it.  Select My Account. Follow the directions. Change your password every 4 months.
You can change your password online. Will take effect in 24 hours

Inexpensive/Free software?

OpenOffice can do most of the tasks that MS Office does. See also TheOpenCD and GNU WinII for collections of open source software.  .
Add a link to your dept/office web page. Or add a web page to the school web site.
. For more info...
.
Can I save files to a personal directory on a school-wide file server?
Yes, see Network Logon Procedure
and  Change your Jefferson File Server Password

The Jefferson H.S. Technology Committee has created many documents and handouts that are helpful for maintaining, troubleshooting, and inventorying computer equipment. Windows users should check the list of documents at the bottom of this page. The HOWTO section includes short lessons that address specific, local issues.

HOWTO List

Enterprise, Network, SIS Classroom or Client Computer Peripherals and other Equipment
General suggestions for reports problems to ITD.
Pre-ISIS Training Skills
ISIS FAQ Section

Network Logon Procedure
Thin-client Logon Procedure
Change your Jefferson File Server Password
Electronic Rollbook (ERB) Frequently Asked Questions
Easy Grade Pro (EGP) Frequently Asked Questions
DreamWriter Directions
Creating Recordable Data and Backup CDs with a CD-RW drive Accelerated Reader (AR) and STAR Frequently Asked Questions (FAQ) AlphaSmart Directions
Creating Student and Staff Network Accounts Getting started with the ePal email system.
Student ePal and Internet account information
See also  info on the new Email system from ITD.
Email Netiquette
Importing Text Files into a Spreadsheet
Student ID Cards AUP, and SIS Fight SPAM, unwanted E-mail
Spam Filtering with Mozilla
Digital Camera
Cannon A300 Win98
Cannon A300 WinXP
SIS and Access, importing data into a database McDougal/Littell Algebra Tutor (PST) Using a Scanner
Web Page Design Tips, and Resources Business Math online Image Editing for Presentations
Add a link to your dept/office web page Converting Macintosh files to a Windows PC
Add a web page to the school web site. Sharing text files for users with MS Word 97, 2000 and XP
Using the correct links on school web pages Configuring Zenith TVs and VCRs
VCR Counter (Zenith VRE 4222)

Resolving IP address conflicts Install Time Sync for PCs
Sharing files and folders Anti-Virus Software: Updating the latest virus definition file
Extending one ethernet jack to two Library: Printing Articles in ProQuest
Installing a Network Printer Creating a Startup (boot) Disk
Configuring LPR Print Utility Windows 95/98 Dial up Problems
Configuring HP JetDirect Print Server Year 2000 Problem, Y2K
Mac Network Configuration Present Computer Screen to TV

Creating Acrobat pdf Files on the School Network. Windows XP Configuration

Retrieving student accounts for your classes
Add a network Printer in Windows98/XP

Category 5 Wiring Color Code Installing RAM
Build an Ethernet line Tester Video Card Installation (Trident)
Using Ghost to Copy Hard Drives Change Mozilla User Agent to Netscape

ISIS Frequently Asked Questions (FAQs)  Subscribe to the Jefferson Listserv

Marquee Settings
File compression and archiving with 7-Zip

Reconnect to SIS. Program will not start.



Forms and Documents

Support and Vendor Information

All IBM repairs, desktops and laptops, call Arey Jones at 800-998-9199, or email Ione @ areyjones.com. Include all relevant information.
  Apple Computers, Thomas Chun, 866-992-7753 CDW-G
Tangent Computers,  Ph: 800-399-TECH (8324) Wards Furniture, TVs and DVDs,, Brad Ward.  562-591-2314.  Tech Support Info from Banning-Carson District

PC Liquidators PC Replacement Mouse Balls, or Mac Mouse Balls

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Computer graphic by K. Ballash. All other graphics downloaded from Anthony's Icon Library, WWW Images: http://www.cit.gu.edu.au/images/Images.html , December,  1998.