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SMARTBoard Support Page
This page support SMARTtech software verion 9.7.
For Version 10, go here.

This support page is a resource for SMARTBoard users.
The files and links below should give a new or infrequent user a good start in setting up and basic use of a SMART Board.
This page is frequently updated.

SMARTBoard users improve in an environment of continuous mutual support.

Immediate Support
Phone is the best way to get assistance.
E-mail response will be slower
Customer service
Phone 1.866.518.6791 or +1.403.228.5940
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)
Fax 403.806.1256

If you have a SMARTboard:

- teachers can download SMARTboard software to their home computers
- other computers at school can have the software downloaded for the entire school professional development and SMARTboard use by other persons.
- students and parents can download SMART software for home computers so homework and student work can be viewed at home.



ALERT for Apple Users: SMART Software Update Information for Apple Computers

This notice is regarding SMARTboard update on Apples. This update is done to existing 9.7 versions.

After the SMART update, small Sticky or PostIt like images may appear on the screen when a pen is put on any screen - desktop, browser, Notebook, and Word.
For a SMARTtech description of the issue and solution for:

The yellow pad appears because SMARTtech uses Ink which is Apple's own built in handwriting recognition. It's meant for Wacom tablets and like products. Its behavior and appearance is not something SMART can control.


SMART Board Purchasing
SMARTboard Interactive Board product specifications here.

Vendors:Which ever vendor you select, be sure to reference SmartBoard Master Grant #150860YYC for LAUSD pre-negotiated pricing.

California Western Visuals (CWV)
Joe Feka
V: (909) 985-8651
Their address is:
1042 N. Mountain Ave.
Upland, CA 91786
Their vendor code is: 149076

CCS Presentation Systems:
Henry Barnston
CCS Presentation Systems
323-954-7754 Ext. 13 (Tel)
323-954-5898 FAX
Contractor's License #83083

HP/Arey Jones
Now provides sales, set-up, initial training, and advanced training
Products, services, and contacts on Excel Sheet here. Use the SMARTBoard specifications to help make choices here

SMART Board Training

SMART Provided Links
SMART Technologies Training Center here
- Online assistance and tutorials:
- Training Materials for Macintosh Users here
- Training Materials for PC Users here
- Two minute tutorials here
Source of SMARTBoard Notebook lessons here
- Windows User Tools here

Note: most schools did not purchase a Senteo Interactive Resonse System - ignore these tutorials.

Training Materials for Windows Users Modules 1-4
Module 1
Module 2
Module 3
Module 4

Macintosh Training Materials
Go here

Use Quick Reference Guides for assistance. Do search with "Reference Guides"

SMART World Teachers' Day Video Contest 2007
Outstanding videos here Winning videos here

SMART Exchange
Forum : Calendar: Photos : Downloads : Help here

LAUSD - Professional Development through UPDATE
Monitor the Learning Zone for SMART Board training classes
Learning Zone here (need Inside LAUSD account to open)>
View UPDATE Classes in the LearningZone.

SMART Board Training are available at LACOE.
Monitor training sessions and locations here.

SMART Board Links

Download SMART software to enable a computer here
The software is free to install on all computers at a school that buys a SMART Board.

Note: a new SMARTBoard software version is expected in Jan/Feb 2007. Should have major improvements and capability.

SMART Inc. Product Lists here
Missing are the:
- plastic mounting pieces used to wall mount a SMARTBoard
- CAT5 adapters for long distances between SMARTBoard and computer.

SMART Board Support 888.42SMART. Caller will get a incident number. Comments are positive on support. SMART techs as said to not let you off line until problem is solved.

Cleaning SMARTBoards

How to Clean a SMART Board here

SMART Document: How to Clean permanent marker from a front projection screen SMARTBoard here

One cleaning product used by several users is here .

Explore Learning - Some are free, some are subscription. All free for 5 minutes. 30 day trial available.

An AirSLate can be used with or without a SMARTBoard. Nice idea to use SMARTBoard in one room and AirSlate in a second room. Using an Airslate helps with classroom management. You can transmit via Bluetooth from up to 35 feet. Power is from rechargeable batteries.

Setup - Have an A/B (different ends) USB cable to connect the computer to the SmartBoard. A cable up to 16 ft. is okay. A cable over 16 ft. will loose some of the voltage and signal to operate the SMARTBoard and it will function erratically. OK to use a total of 3 USB cables that are SMART certified. These have a signal amplifier in the cable.
A/B USB image here

You may want to have the computer and SMARTBoard close together and use a longer 10'-25' VGA cable to have longer distance from the screen to the LCD projector.


Suggestions for Your Own Instructional Organization
You have or will accumulate files and links to help your instruction. Organizing them in a fashion that maximizes your efficiency, student achievement and targets the appropriate time for use will be a goal. Here are a few suggestions:
- Use the international resources and labor provided by others on the Internet to help you. Example: The Inner Life of a Cell - Music or The Inner Life of a Cell - Narrated (maybe a bit steep on the vocabulary curve!).
- Create a set of folders for classes or subjects.
- Place within each class or subject folder additional folders naming them by Periodic Assessment Period number, CST Standard, Unit of Study, CA Standard, or Princeton Review Test CA Standard (your content coach may be a source of advice here). Place a means of order (letters - A,B,C, numbers - 1, 2, 3, or empty spaces) in front of the folder and file names to have items appear in a logical order for you when viewed by list.
- Drag the address of the webpages you find to appropriate folders. The link is saved. You can change the link name and it will still go to the original page.
- Save PowerPoint or other files you find to your folder system.
- Check the content of the pages and files for accuracy!!
Suggested links:
CA Standards
CST-PA Comparability Charts - from Princeton (account needed)
CST-PA Comparability Charts - from LAUSD (InsideLAUSD account needed)

Periodic Assessment Program Website
(CST Periodic Assessment OF Learning end of Year – Assessment FOR Learning LAUSD Periodic Assessments):
InsideLAUSD account needed
The above document includes in the following order:
Algebra 1AB, Algebra Readiness, Biology, Chemistry,
Eng/Language Arts Grades 2, 3, 4, 5, 6, 7, 8, 9, 10,
History/Social Science Grade 8,
Integrated/Coordinated Science 1 Earth Science and Physics,
Integrated/Coordinated Science 1 Biology and Chemistry,
Mathematics Grades 2, 3, 4, 5, 6, 7,
Science Grade 4, 5, and 8.
The file is found on the Periodic Assessment Program Office site

From the Periodic Assessment Office page see files on the various testing calendars.

SMARTBoard User Notes

(Note: These notes have accumulated from conversations with users and trainers. They are listed in no special order. Not all have been confirmed)

SMARTBoard User modes:
- mouse - (simple to master) Use the board as if the board where a giant trackpad (pick up nothing from the tray after orientation)
- layer or transparency - (moderate amount of time to learn) a transparent layer is framed above the page or desktop seen after picking up an object from the tray. The layer and window/s under can be selected and saved to Notebook file pages using the "camera" icon found on the left side of the toolbar.
- Notebook - (short time to start - long [should be fun] time to learn all capabilities) SMARTBoard specific application. Open Notebook from the SMARTBoard menu. Sharable using SMARTBoard software or use SMARTBoard reader software on other computers.

To start, a user must download SMARTBoard software from:
Do all updates.


Update SMARTBoard software

Do ALL updates so the Gallery with K-12 files is compete.

Update Teacher Essentials to include ALL files.

More tips

Orientation or alignment for most SMART Board users is done with the default 9 points. Many Math teachers like 20 points.Set computers to not to go to sleep.

Connect power supplies to laptops - battery drain will be fast.

Light on right side of Smart Board frame should be steady green.

Constant firm pressure needs to be used on the SMART Board when dragging or drawing.

The plastic markers and eraser have no special technology imbedded. Other items can be used in their place in the tray (paper or foam) and when using the Board (finger or any material that will not scratch).
A tennis ball is commonly used with students.

The tray has optical sensors. The last "tray item" removed is the color or eraser that will appear on the screen.

Only one line is drawn at a time from the last tray color activated.

A "marker" or input device for students with special needs could be a finger, hand, fist, tennis ball, etc.

The line thickness, color, and other characteristics is set in preferences.

One continuous, firm touch is needed when drawing ay shape.
Lifting up or uneven pressure will cause segmented lines.

Getting use to the Notebook and screen overlay idiosyncrasies is probably the earliest hurdle to overcome.

Ink Ready (editing drawing, writing and saving on Office documents) is for PC only at this time.

PowerPoint slides can be written on (Mac and PC) and saved (PC).

Printing on the PC allows handouts with multiple pages on one sheet. Mac seems to only print one page per sheet.

PCs have "Ink Aware" ability for Word, PowerPoint, and Excel -- drawings can be embedded and saved; written letters or numbers can be recognized and entered as text. Ink Aware buttons appear on the left side of the Office toolbars. "Activate" - "Enter" in to document - "Copy" Window to a Notebook page.

A Notebook viewer software (read only) is available to use Notebook files on other board products and for students to use on home computers.Nno licensing needed.

Update the Gallery with all grade level and content updates.

The symbol "..." in tool bars means more choices.

Handwriting Recognition:
Mac - Text
PC - Text and Handwriting

Set Mac Dock to LEFT SIDE, Magnify OFF, and DON'T HIDE to avoid problems with activating Dock while working on any window with the SMART Board.

Use freehand, square, and full screen capture tools for copying screen items. It will open Notebook with the image. Captures can be put into other applications.

Launch floating tools by picking up a pen.

Floating tools can be oriented to be vertical.

The Floating Tool Bar can disappear, get modified to not appear, or get turned off. Get it back by Restore Floating Tool bar to Default.

Find more virtual manipulative from a Google search using "national library of manipulatives".
One example:

Lost your overlay layer and it timed out? Pick up a maker, go to the floating tools > go back tool (curving arrow). Brings back the most recent overlay only.

Don't use floating tools in Notebook. Transparency layer causes confusion.

Add downloadable icon identification sheet near the board.

Notebook files save as _____ xbk is for older versions. The older files may open on the newer version.

On Macs, old and new versions of SMART software applications can be opened accidentally - see if two icons are in the Mac dock

On a Mac, just drag pictures from a webpage to Notebook

Use arrow on Notebook tab to move feature column to right or left.

Use small circle near right top of Notebook window to move tool bar from top to bottom. Bottom is good for younger students.

In Dual Page View you can "pin" a page to keep it remaining as other pages are viewed. View page dropdown menu.

Saving Notebook File Suggestions heard from Users:
- Large files could cause slow downs.
- All - Save notebook files as units vs. every day, week, or month - helps with review.
- Secondary - save Files as period numbers/units.

Bluetooth connection - if red light is on, reset the connection with the REST button found on the small black box behind the right side of the SMARTBoard. The button is near the green light in the on the small black box - the Bluetooth unit.

Word to Notebook - Print copy to Notebook

PowerPoint - import to Notebook

Scanning documents may be enabled. Look for "scan to Notebook" in the dropdown menu


SMART Technologies Inc.
Contact information

For on site demonstration, pricing, and questions, go to:


SMARTBoard LAUSD Vendor Information
Go here

. .

  SMARTboard Support ARCHIVE page here







Non SMART Board Reference Sources

Rubric Generator
Project Checklist

LAUSD Digital Library
LAUSD Digital Library
Translate Webpages
LAUSD Search Page
LA City Public Library

Graphic Organizer Links
Eduplace (Eng and Span)
Eduplace (more)
Graphic Organizer Index
SCORE of California
Teacher Vision

Virtual Manipulatives
National Library of
Virtual Manipulatives

Future Graphic Integration Links
Microsoft's Surface
copyright 2007, 2008
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